American express - senior engineer/contact center architect
Gurgaon/GurugramAmerican Express private limited
...IVR systems, virtual agents, chatbots, and real-time assist ensuring scalability, resilience, and high-quality customer experiences. - Contact Center Product knowledge like Google CCAAI, Amazon LEX, Genesys.- Collaborate closely with business stakeholders, product owners and CX strategists to understand [...]
Category Engineering & Architecture