Sr. customer success manager
GurgaonMichael Page
...platformJob DescriptionAll customer interaction channels: WhatsApp, Helpline calls, App enquiries, web chat Ensure TAT-based query resolution (orders, product availability, delivery, returns, payment issues) Build SOPs, scripts, escalation matrix, and tracking mechanisms Monitor customer query trends to flag product gaps, [...]
Category Sales
30+ days ago in MichaelPage