American express - senior engineer/contact center architect
Gurgaon/GurugramAmerican Express private limited
...improvement through analytics and feedback loops.- Oversee the deployment, scaling, and maintenance of AI models and services using microservices, containerization, and orchestration frameworks (e.g., Kubernetes).- Collaborate with business and analytics teams to define CX KPIs, SLAs, and success metrics, ensuring solutions [...]
Category Engineering & Architecture