Telecom/voip engineer - genesys cloud
Gurgaon/GurugramImpetus Career Consultants Private Limited
...from BPO/ITES/MNC/SSC.Key Responsibilities :- Design and configure Genesys Cloud telephony architecture.- Implement SIP trunking, DID management, and call routing.- Configure IVR flows, queues, skills, call flows, and routing strategies.- Integrate Genesys Cloud with CRM systems (Salesforce, ServiceNow, etc.- Monitor and [...]
Category IT & Telecommunications