Lead support engineer
Gurgaon/GurugramAnamika Consulting
...:- Lead and coach support team; ensure smooth daily operations.- Handle escalations and guide resolution of complex technical issues.- Review logs/dashboards for accurate RCA; refine SOPs, SLAs, and escalation paths.- Collaborate with Product/Engineering to flag recurring issues and improve stability.- [...]
Category IT & Telecommunications
30+ days ago in Hirist