Lead support engineer
Gurgaon/GurugramTalentxo
...- Lead and coach support team and keep daily operations running smoothly.- Handle escalations, guide the team through complex technical issues, and jump in when needed.- Review logs (Graylog), dashboards, and alerts to support accurate root-cause analysis.- Build and refine SOPs, SLAs, escalation paths, and RCA [...]
Category IT & Telecommunications
30+ days ago in Hirist