Technical support lead
Gurgaon/GurugramWorkGeek
...and documentation for faster, cleaner resolutions.- Track and improve key metrics : response time, resolution time, CSAT, and backlog health.- Drive process improvements, automation ideas, and smarter workflows as we scale.Makes You a Good Fit :- 5+ years of technical support experience in a SaaS organisation.- Proven [...]
Category Customer Services & Call Centre
30+ days ago in Hirist