Team lead contact center
Haryana56672 Ameriprise India LLP
...end to end error checking, reporting, and validation through the appropriate channels- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance- Assist in customer service-related, business-driven, process [...]
Category Banking, Insurance, Finance & Accountancy / Sector Accounting, Finance and Management Control