Quality auditing associate
HyderabadAccenture
...and help drive the CSAT, CX scores to meet the Project targets. ? Audit and review multi-channel customer interactions (Chat and Case Comments) in strict adherence to the workflow and Quality framework defined in the SOP1. ? Document detailed feedback within the Support Quality tool and ensure accurate scoring post-calibration. [...]
Job Type: Full-time
Category Management & Consulting
23 days ago in Accenture