Business advisory senior analyst-messaging
HyderabadAccenture
...conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance • Monitor staff performance and complete performance reviews ? Have experience working as an Agent in same/similar workflows • Q4 management, reducing IQR along with Q1/Q2 upskilling • Stakeholder [...]
Job Type: Full-time
Category Customer Services & Call Centre