Quality auditing associate
HyderabadAccenture
...Action Items (AIs)3. ? Data Analysis & Reporting: ? Monitor Metric Dashboards (CSAT, CX) on a daily basis and update the team on progress. ? Perform Root Cause Analysis (RCA) for DSATs and escalations, and calibrate with the delivery team before sharing findings with stakeholders as per the agreed SLA ? Analyze [...]
Job Type: Full-time
Category Management & Consulting
15 days ago in Accenture