Application support engineer
PuneAccenture
...a commitment to service excellence. Certifications (Preferred): ITIL Foundation Certification ServiceNow Administrator or related certifications Key Performance Indicators (KPIs): Average service request resolution time SLA compliance rate Customer satisfaction (CSAT) score First-contact resolution rate Number of reopened [...]
Job Type: Full-time
Category IT & Telecommunications
1 day ago in Accenture