Quality auditing associate
HyderabadAccenture
...detailed feedback within the Support Quality tool and ensure accurate scoring post-calibration. ? Respond to quality concerns from clients and ensure the timely closure of Action Items (AIs)3. ? Data Analysis & Reporting: ? Monitor Metric Dashboards (CSAT, CX) on a daily basis and update the team on progress. ? Perform Root [...]
Job Type: Full-time
Category Management & Consulting
12 days ago in Accenture