Intertec systems - senior technical support engineer - itil framework
IndoreIntertec Systems
...mobilize support team for immediate resolution for high critical incidents.- Attempt to resolve incidents directly (e.phone or via remote) as 1st level support needed.- If immediate resolution is not possible, assign requests to second level personnel.- Communicate with users regarding use of FAQs, Policies, [...]
Category Customer Services & Call Centre
30+ days ago in Hirist