Genesys framework specialist
IndoreIntertec Softwares Pvt Ltd
...Handle incident management, problem analysis, and root cause resolution for Genesys voice, routing, and IVR systems. Design, configure, and implement Genesys routing strategies, call flows, and integrations. Lead and mentor L1/L2 teams in day-to-day operations and troubleshooting. Coordinate with application, network, and [...]
Category Customer Services & Call Centre