Service desk engineer
IndoreIntertec Softwares Pvt Ltd
...users Provide management reports (Statistics, Trend analysis, Corrective Action) Perform software installations (individual and group rollouts) Manage knowledgebase, FAQs, etc. Maintain list of IT Services, Service Assignment Groups, SLAs, KPIs. Notify support personnel about variance and update Service Desk System for reasons [...]
Category IT & Telecommunications