Intertec systems - senior technical support engineer - itil framework
IndoreIntertec Systems
...Corrective Action).- Perform software installations (individual and group rollouts).- Manage knowledgebase, FAQs, etc.- Maintain list of IT Services, Service Assignment Groups, SLAs, KPIs.- Notify support personnel about variance and update Service Desk System for reasons and justification.- Improve skills in line with the new [...]
Category Customer Services & Call Centre
30+ days ago in Hirist