Intertec systems - senior technical support engineer - itil framework
IndoreIntertec Systems
...all communications to IT Helpdesk (phone, email, Self Service, chat, walk-in).- Manager the Team of 5-6 members and prepare Monthly shift roaster.- Apply quality checks and manage SD queue.- Responsible for achieving response and resolution SLA.- Prepare monthly reports and share ad-hoc report based on customer expectations.- [...]
Category Customer Services & Call Centre
30+ days ago in Hirist