Quality analyst
BangaloreHello Mentor Pvt Ltd
About the job:Key Responsibilities: 1. Monitor and audit pre-sales calls (inbound & outbound) for call structure, objection handling, and counselling accuracy 2. Ensure ethical communication standards and prevent false promises or misrepresentation in UG/PG counselling 3. Audit defined sample sizes per agent weekly to maintain quality benchmarks [...]
Category Manufacturing & Production