Five9 implementation engineer - crm integration
BangaloreTalentech hr
...customer journey based on analytics and feedback.Reporting & Analytics :- Configure and maintain Five9 real-time and historical reports for operations and leadership.- Develop custom reports and dashboards aligned with contact center SLAs and KPIs such as ASA, AHT, CSAT, FCR, service level, and occupancy.- [...]
Category IT & Telecommunications