L2 production support engineer
BangaloreCalfus Inc.`
...accuracy quarterly and flag ambiguities or outdated instructions to the L2 team lead Collaborate with L3 engineers to capture complex fixes as simplified runbooks for future L2 use Maintain a knowledge base of common user issues and L2-resolvable solutionsMonitoring & Alerting Support Monitor key dashboards during shifts and [...]
Category IT & Telecommunications