Sap technical delivery manager
KarnatakaTRUGlobal
...interface sign-offs and close checklists. 6. Stakeholder & Team Management Manage RACI across: Customer IT Business SMEs L2 Ops L3 FI/SCM/Integration teams Third-party vendors Conduct weekly/monthly service reviews. Publish SLA/KPI dashboards (MTTA, MTTR, backlog ageing). Ensure proper KT, SOP, ICD, and Knowledge [...]
Category Customer Services & Call Centre