Manager - technical support
BangaloreSquareroot Consulting Pvt Ltd
...team, including onboarding, skill development, shift planning, and performance management.- Ensure 24/7 on-call coverage through well-defined rotations, escalations, and handover processes.- Establish clear SLAs, KPIs, and escalation paths for incident response and resolution.Escalation & Incident Management : - Act as the [...]
Category Management & Consulting