Zycus - applications support manager - itil certified
BangaloreZycus Infotech Pvt Ltd
...Lead and manage a shift of Technical Support team which is Level 1 Support in order to provide timely and effective technical assistance to Zycus customers and internal users.- Tracking Incidents, Major & Minor to ensure SLA compliance.- Participating in the daily SCRUM`s to provide a deep dive into issue occurrences and [...]
Category Customer Services & Call Centre