Head of customer success, last mile operations and digitalization(vision care)
BangaloreZEISS India
...Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations. d. Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs. Last Mile Operations & Customer Experience:a. Own last-mile operations [...]
Category Management & Consulting / Sector Accounting, Finance and Management Control