Product support engineer
BangaloreSkillPad Talent Solutions Advisory
...and respond to customer support tickets via email, chat, or helpdesk system (e. g., Zendesk, Jira, Freshdesk).- Ensure timely resolution of technical issues within defined SLAs (Service Level Agreements).- Escalate complex issues to senior engineers or development teams when necessary.- Diagnose and resolve software, hardware, [...]
Category Customer Services & Call Centre
30+ days ago in Hirist