Emudhra - .net support engineer - incident management
Bangaloreemudhra.com
...Lead the troubleshooting and resolution of high-priority (P1/P2) incidents, minimizing downtime and business impact.- Conduct Root Cause Analysis (RCA) for major incidents and provide detailed technical reports and recommendations for preventing future occurrences.- Manage incident lifecycles within ITSM tools (Zoho) in [...]
Category IT & Telecommunications