Ams practice lead - monitoring tools
BangaloreNeerinfo Solutions
...:- Led large AMS engagements, ensure contracts, SLAs, KPIs, oversee transition, steady state operation and continuous improvement- Define metrics, dashboards and governance process to monitor performance - SLA, MTTR, Cost per ticket, automation coverageDesired Competencies (Good-to-Have) :- Experience of large scale digital [...]
Category Fashion & Arts