Five9 implementation engineer - crm integration
BangaloreTalentech hr
...reports for operations and leadership.- Develop custom reports and dashboards aligned with contact center SLAs and KPIs such as ASA, AHT, CSAT, FCR, service level, and occupancy.- Support data extraction and integration with external BI tools if required.- Provide insights and recommendations to improve operational [...]
Category IT & Telecommunications
7 days ago in Hirist