Elevatoz loyalty- customer success-group account manager\/director
KarnatakaNexthire
...and report KPIs like CSAT, NPS, TAT, and revenue retention. • Drive renewals, upsells, and cross-sell opportunities with the Sales team. • Standardize delivery through SOPs and operational frameworks. • Channel customer insights to influence product and process improvements. • Represent the CS function in leadership [...]
Category Management & Consulting / Sector Accounting, Finance and Management Control