Cyncly - it operations manager - itil/itsm
Cochin/KochiTwenty Twenty Interior Design Software Pvt
...incident trends, and client feedback to identify systemic weaknesses and lead initiatives for continual improvement in service operations and technical processes.- Deploy and maintain a knowledge system (within FreshService) based on the recurrence of common errors to drive first-call resolution and empower L1/L2 teams.Required [...]
Category Management & Consulting