Engineer
KolkataCareer Comfort
...MD-102 / MS-102 (plus)Key Performance Indicators (KPIs)* SLA adherence and First Contact Resolution (FCR).* Accuracy in access provisioning and deprovisioning.* Timely leaver access revocation and license recovery.* CSAT scores and documentation quality.* Backlog and ticket aging control.Work Schedule* Rotational or general [...]
Category IT & Telecommunications