Intertec systems - senior technical support engineer - itil framework
IndoreIntertec Systems
...users.- Provide management reports (Statistics, Trend analysis, Corrective Action).- Perform software installations (individual and group rollouts).- Manage knowledgebase, FAQs, etc.- Maintain list of IT Services, Service Assignment Groups, SLAs, KPIs.- Notify support personnel about variance and update Service Desk System for [...]
Category Customer Services & Call Centre
27 days ago in Hirist