Workforce management analyst - fresher
MaharashtraTeleperformance Global Services
...or staffing levels.2. Data Analysis:Analyze historical data and trends to calculate the call arrival patternMonitor and analyze performance metrics and key performance indicators (KPIs).Generate and present reports on staffing efficiency, adherence, and other relevant3. Tools:Knowledge of any WFM tool like: IEX, Verint (Must), [...]
Category Office & Administration