L1 service desk engineer
Navi Mumbaie-Stone Information Technology Private Limited
...Maintain and update a centralised knowledge base with step-by-step resolutions for recurring issues.Reporting and Metrics : - Provide detailed weekly and monthly performance reports covering : Ticket volume and resolution timesSLA adherenceCustomer satisfaction (CSAT) scoresRoot cause analysis (RCA) for major incidents.- [...]
Category IT & Telecommunications