Quality analyst call auditing
MaharashtraDigiFocal IT Solutions Pvt Ltd
...quality standards, SLAs, and company policies, while driving continuous improvement through feedback, calibration, and action planning.Key Responsibilities Perform quality audits on inbound and outbound calls and email responses. Evaluate associate performance on communication, technical accuracy, customer [...]
Category Banking, Insurance, Finance & Accountancy
8 hours ago in Internshala