Assistant operations manager
MaharashtraNeuvoo
1) Operations & Service Delivery: Oversee daily team performance (AHT, QA, productivity, SLAs, accuracy, schedule adherence). Manage work distribution, queues/backlogs, and intraday staffing. Ensure adherence to client SOPs, process controls, and turnaround times (TATs). Conduct daily huddles, shift handovers, and floor support for [...]
Category Office & Administration