L1 service desk engineer
Navi Mumbaie-Stone Information Technology Private Limited
...and queries via multiple channels : Phone, Email, Chat and Service Portal.- Log, categorise, and prioritise tickets using the Symphony AI Summit ITSM tool.Incident Management :- Troubleshoot and resolve Level 1 incidents, including but not limited to : Password resetsPrinter and peripheral issuesSoftware installations and [...]
Category IT & Telecommunications