Ms dynamics 365 contact center architect - avaya
MumbaiAvenues Consulting
...to enhance agent and supervisor experiences.- Lead integration efforts with third-party CTI platforms (e.g., Genesys Cloud CX, Avaya, Twilio) using third party telephony connector.- Use of Generative AI / LLMs to enhance Agent assist functionalities.- Ensure secure and seamless Single Sign-On (SSO) and identity management using [...]
Category Engineering & Architecture