Voice process cse
MumbaiWehire Talent Solutions
...interactions accurately in CRM systems 7. Escalate complex issues to relevant support teams when required 8. Meet defined performance metrics such as chat quality, resolution accuracy, and CSAT 9. Ensure strict confidentiality and data privacy Shifts & work schedule: 1. 24/7 Rotational Shifts 2. Any 2 rotational weekly offs [...]
Category Customer Services & Call Centre