Product manager - agentic ai system
BangaloreBIG IDEAS SOCIAL MEDIA RECRUITMENT PVT LTD
...knowledge-driven support automation.- Enable API orchestration, CRM updates, ticket routing, and escalation handling via AI agents.- Map support workflows including SLAs, ticket lifecycle, and escalation matrices.- Define AI guardrails and AI-to-human handoff mechanisms.- Integrate AI systems with Salesforce Service Cloud, [...]
Category Management & Consulting