Technical support engineer
Navi MumbaiIntertec Softwares Pvt Ltd
...maintaining ownership until resolution. Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool. Educate users on best practices and self-service tools. Monitor and follow up on open tickets to ensure timely resolution and user satisfaction. Mandatory : 3 years of experience in a Service Desk [...]
Category Customer Services & Call Centre