Customer contact comms senior analyst-voice
Navi MumbaiAccenture
...The role ensures service excellence, team engagement, and operational performance aligned with KPIs. The Team Lead acts as a coach, mentor, and problem-solver — supporting agents in complaint handling, order and return processing, and customer satisfaction improvement. This position requires strong background in call center [...]
Job Type: Full-time
Category Customer Services & Call Centre
30+ days ago in Accenture