Technical support engineer
Navi MumbaiIntertec Softwares Pvt Ltd
...network connectivity issues (Wi-Fi, VPN, DNS, IP configuration). Escalate complex issues to appropriate teams while maintaining ownership until resolution. Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool. Educate users on best practices and self-service tools. Monitor and follow up on [...]
Category Customer Services & Call Centre