Service desk management - fresher
Navi MumbaiJio
...and follow Knowledge Base documents to support the Service Desk L1 team. Accurately classify tickets by type (Service Request vs. Incident) and assign appropriate priority levels based on Urgency and Impact to the business. Maintain a detailed audit trail by documenting every action taken, communication sent, [...]
Category Education, Training, & Library
25 days ago in Internshala