Optimum info - l2 application support engineer - ticketing system
NoidaOptimum Info
...defined turnaround times.- Issue investigation and resolution (or workarounds) through querying the databases.- Forward identified bug reports to next level of support and provide functional workarounds to the users.- Ticket / case escalation to the next level of support, as necessary.- Assist the next level of support in issue [...]
Category IT & Telecommunications