L1 windows & active directory support engineer
NoidaSkaleHire Solutions
...SLAs- Perform basic troubleshooting of Windows Server issues- Handle Active Directory user and group management- Perform password resets and access-related requests- Log, update, and close tickets using ITSM tools- Escalate unresolved issues to L2/L3 teams- Follow ITIL processes for incident and request managementRequired [...]
Category IT & Telecommunications