Service desk agent
NoidaTata Consultancy Services
...Troubleshooting, LAN, WAN, Wireless, VPN knowledge 4. Troubleshooting E-mails ( Outlook /Teams) 5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team. 6. Exposure to ITIL processes 7. Mandate to work in 24x7. 8. Co-ordination with multiple stake holders (including MIM) 9. Create the Standard [...]