Metro ag - itsm process expert
PuneMETRO Business Solution Center
...a prerequisite for data analysis and reporting;- Ability to consult colleagues on process design as well as provide technical support for embedding processes in tools;- Experience with ISAE 3402 audits related to Incident Management;- Interest in shaping the future of ITSM through KPI-driven approaches, data interpretation, and [...]
Category Customer Services & Call Centre