Infra tech support practitioner
PuneAccenture
...call flow integrity, and capacity management. - Administer adjunct systems (recording platforms, WFM, dialers, CRM integrations, SBC) to ensure end-to-end service quality. - Implement and maintain call routing, IVR flows, queues, skills, and policies aligned to operational requirements. - Automate operational tasks, [...]
Job Type: Full-time
Category IT & Telecommunications
6 days ago in Accenture